Your health is important to us
Like everywhere else in our new everyday life, rules now also apply on holiday for the safety of all of us. These includes distance rules, the wearing of mouth-and-nose protection in certain areas, increased hygiene measures in front of and behind the scenes.
The safety of our guests and employees is important to us. In order to avoid clusters of infections, there is a voluntary test program in Tyrol for all employees in tourism.
SAFE HOSPITALITY AT HOTEL ElISABETH - THE DETAILS
BOOKING & ARRIVAL
Important to know: Until further notice, we have adjusted the cancellation conditions to the current situation. Should the Covid-19 pandemic lead to local or personal travel restrictions (such as quarantine or entry bans into Austria), no cancellation fees will be charched. In general we ask you to arrive healthy.
„SAFE IS SAFE – TRAVEL INSURANCE“
Find more information about the insurance on their website.
At the reception we have separated the check-in and check-out area to keep a better distance and to be able to serve you in the best possible way. To shorten waiting times, we ask our guests to send us the information for the check-in by email before arrival. Each guest will receive the information personally in advance with our pre-stay-email.
MOUTH AND NOSE PROTECTOR
For the best possible corona prevention, it is mandatory to wear mouth and nose protection in all hotel interiors. Exceptions are situations where you take a seat at the table or go to rest on a lounger. We ask you politely to follow this provision. Common sense states that wearing a mask is not reasonable when swimming or being in a sauna or steam bath. Please keep distance during all activities as much as possible. You are welcome to bring your own new holiday accessory with you. Of course, we also have masks ready for you at reception.
TESTS FOR EMPLOYEES AND GUESTS
Since Summer 2020 we have been carrying out weekly Covid-19 tests for our employees.
If you need a negative PCR test for the return journey to your home country or if you want to do one out of personal responsibility, the Lab Truck in Kitzbühel offers this daily. The throat swab is evaluated at Novogenia, Austria's largest PCR laboratory. You will receive the test result via SMS within 3 hours. Cost: Euro 85, - p.p.
Of course, we would like to continue to offer you the usual Elisabeth-culinary delights of a combination of buffet and served dishes, in compliance with the new regulations. So that we can better protect you and ourselves, there are different meal times to choose from in times of high occupancy.
WELLNESS AREA & SPA
You can enjoy our range of massages and cosmetics as usual in compliance with the new hygiene and safety regulations. Our spacious wellness area with 2000 square meters offers a lot of space and is open in compliance with the minimum distance and the maximum number of people allowed as well as the official requirements. In the relaxation rooms, the loungers / double loungers are placed so that the distance of 1 meter is maintained.
SAFE DURING WINTER
Snow & safety - the essential cornerstones
- When queuing - if a minimum distance of one meter is not possible - when taking the lift and in the ski bus, mouth and nose protection is required
- Disinfectant dispensers are set up in numerous places
- No large-scale events will take place in winter
- Gondolas, armchairs and interiors are regularly disinfected
- Ski courses take place with a maximum of 10 people
PROGRAMME OF ACTIVITIES
The program of activities takes place in small groups, in compliance with the minimum distance and the maximum number of people allowed, as well as the official requirements.
Our cleaning & disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.
- Disinfection stands are distributed throughout the hotel at sensible locations
- The laundry is washed by a professional company according to the strict hygiene regulations.
- The cleaning intervals are increased
- Our chamber maids work with detergents containing disinfectants.
- All rooms are regularly additionally disinfected
- All door handles are regularly additionally disinfected
- All detergents contain disinfectants
Of course you can pay contactlessly and we ask you to refrain from cash payments at the moment.
THE ELISABETH TEAM
The Elisabeth team is committed to self-protection and to the observance of hygiene and distance standards and is continuously trained.
BEHIND THE SCENES
Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply.
WHAT DOES HOTEL Elisabeth DO IN THE EVENT OF AN INFECTION IN THE HOTEL?
If there is a suspected case of COVID-19 in the hotel, we have worked out a detailed plan of action together with our medical adviser and the authorities in order to implement the right measures immediately. Please let us know if you are not feeling well or ill. Our reception team is trained and can help you professionally.
You can find specific, up-to-date information on Covid 19 here.
If you have any further questions please do not hesitate to contact us.
We are looking forward to seeing you again!